Legal

Privacy Policy

Last updated: April 13, 2026

1. Introduction

ClaudeWise ("we", "our", "us") is operated from the Netherlands and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and European data protection legislation.

This Privacy Policy explains how we collect, use, store, and share your personal data when you visit claudewise.com or use our services.

2. Data Controller

The data controller responsible for your personal data is:
ClaudeWise
The Netherlands
Contact: privacy@claudewise.com

3. Data We Collect

3.1 Information you provide

  • Email address — when you subscribe to our newsletter or create an account.
  • Payment information — processed securely by our payment providers (see Section 6). We do not store your full card details.
  • Communication data — when you contact us via email.

3.2 Information collected automatically

  • Analytics data — we use Plausible Analytics, a privacy-focused, cookieless analytics service. Plausible does not collect personal data or use cookies. All data is aggregated and no individual users can be identified. See Plausible's data policy.
  • Essential cookies — strictly necessary cookies for site functionality (e.g., cookie consent preference, session management). See our Cookie Policy.

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

  • Consent (Art. 6(1)(a)) — for newsletter subscriptions and marketing communications.
  • Contract performance (Art. 6(1)(b)) — to fulfil digital product purchases and deliver your orders.
  • Legitimate interest (Art. 6(1)(f)) — for website security, fraud prevention, and service improvement.
  • Legal obligation (Art. 6(1)(c)) — for tax and accounting compliance.

5. How We Use Your Data

  • To process and deliver your digital product purchases.
  • To send newsletters and marketing emails (only with your explicit consent; you may unsubscribe at any time).
  • To respond to your inquiries and provide customer support.
  • To improve our website, products, and services.
  • To comply with legal obligations.

6. Third-Party Services

We share your data only with the following trusted service providers, each acting as a data processor:

  • Mollie (payment processing) — processes payments securely under EU regulations. Mollie Privacy Policy.
  • PayPal (alternative payment processing) — PayPal Privacy Policy.
  • Resend (transactional and marketing email delivery) — Resend Privacy Policy.
  • Plausible Analytics (cookieless website analytics) — no personal data is collected or transferred.

We do not sell your personal data to any third party.

7. Data Retention

  • Account and purchase data — retained for 7 years after your last purchase to comply with Dutch tax obligations.
  • Newsletter subscriptions — retained until you unsubscribe.
  • Communication records — retained for up to 2 years.

8. Your Rights Under GDPR

As an EU/EEA resident, you have the following rights:

  • Right of access (Art. 15) — request a copy of your personal data.
  • Right to rectification (Art. 16) — correct inaccurate data.
  • Right to erasure (Art. 17) — request deletion of your data ("right to be forgotten").
  • Right to restrict processing (Art. 18) — limit how we use your data.
  • Right to data portability (Art. 20) — receive your data in a machine-readable format.
  • Right to object (Art. 21) — object to processing based on legitimate interest.
  • Right to withdraw consent (Art. 7(3)) — withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@claudewise.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transfer (TLS/SSL), access controls, and regular security reviews.

10. International Data Transfers

Some of our service providers may process data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions.

11. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. The "Last updated" date at the top of this page reflects the most recent revision.